Vampyre Cosmetics LLC became insolvent in July 2024 due to theft by a former owner and the malicious lawsuit filed against it by the same individual in retaliation for the remaining owners' attempts to hold them legally accountable.

No refunds for orders placed under Vampyre Cosmetics LLC before August 12th, 2024 can be issued until after the lawsuit is complete and bankruptcy can be filed. The next hearing is scheduled for January 23rd, 2025. We apologize sincerely for discrepancies in communication surrounding this and any refunds requested between August & October for orders placed before August 12th.

Vampyre Cosmetics was initially advised that the lawsuit and appraisal process would be completed by September or October at the latest. This is no longer the case and we are doing our best to update anyone who has requested a refund at this time.

Customers are welcome to seek other avenues for refunds, including disputes with their financial institutions. If you file a dispute with paypal, we are unable to respond but after the requisite amount of time you will be refunded. You can also do this by contacting Paypal support even if the time for a dispute has passed.  If you reach out to support@mythosisbrands.com, Mythosis Manufacturing/ Phoenix Rising Cosmetics will assist you by providing any documentation needed to prove that your order has been cancelled and that Vampyre Cosmetics is closed and unable to issue refunds. 

Mythosis Manufacturing Inc, DBA Phoenix Rising Cosmetics Brands is a startup that was formed on July 26th, 2024 and began selling at www.phoenixrisingcosmetics.com on August 12th, 2024. Mythosis has taken on the task of funding & fulfilling the remaining manufacturing for the licenses that have been transferred from Vampyre Cosmetics LLC to Mythosis.

However, it does not have access to any of the funds or payments made for launches that began under Vampyre Cosmetics and cannot issue any refunds at this time for any orders placed before August 12th, 2024. You must reach out to our support to ensure your pre-order is fully canceled. Please note that we use an automated system for shipping with our third-party logistics company, and when the products come in stock, they will auto-ship unless the orders have been manually canceled.

All pre-orders for the licensed collections for Interview with the Vampire, Buffy the Vampire Slayer, Dungeons & Dragons and SILENT HILL have been imported to the new store and are scheduled to ship as soon as they come into our fulfillment center. 

Rachel Clinesmith, as the former CEO of Vampyre Cosmetics LLC and the current CEO of Mythosis Manufacturing Inc. fought in court to be able to move the licenses with outstanding orders over to the new company and store so that any outstanding pre-orders can be fulfilled.

View current shipping estimates for pre-orders here: https://phoenixrisingcosmetics.com/policies/shipping-policy

Read her full statement regarding the company changes here: https://phoenixrisingcosmetics.com/blogs/news/a-word-from-our-founder-the-stakes-of-closing-vampyre-cosmetics-rising-from-the-ashes-with-phoenix-rising-cosmetics

Read the press release regarding Vampyre Cosmetics LLC’s closure: https://phoenixrisingcosmetics.com/blogs/news/lgbtq-owned-cosmetics-company-that-stood-up-to-transphobes-by-canceling-alice-cooper-makeup-collection-vampyre-cosmetics-llc-forced-to-shut-down-amid-malicious-lawsuit

Read the press release regarding Mythosis Manufacturing Inc, DBA Phoenix Rising Cosmetics Brands opening: https://phoenixrisingcosmetics.com/blogs/news/vampyre-cosmetics-llc-founder-ceo-forms-new-company-to-ensure-customers-don-t-get-left-behind-during-the-business-forced-closure-and-continue-mission-of-inclusion-and-self-expression

Orders placed before August 12th, track your order here: account.vampyrecosmetics.com

Orders placed after August 12th, track your order here: account.phoenixrisingcosmetics.com