01/01/2025 FULL UPDATES:
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ALL PRODUCTS ARE UNAVAILABLE FOR SALE UNTIL FURTHER NOTICE, YOU CAN STILL FIND SOME PRODUCTS FOR SALE THROUGH OUR PREVIOUS WHOLESALE PARTNERS.
Please know that any orders that didn’t ship by January 1st, 2025 may not be able to be fulfilled due to an ongoing lawsuit. If your order is able to be fulfilled (potentially anytime after March-June 2025), you will receive tracking by email when your order ships. Our Pre-order Shipping Information Page will be updated when updated if and when ship dates become available.
Due to an ongoing lawsuit and the business closing down, we are not able to issue refunds at this time for any orders or pre-orders regardless of return or shipping status. Please refer to our updates page & posts for more details. If we find out that we are definitely unable to ship your products by the end of 2025 or after the lawsuit is resolved, you will be contacted and given assistance in getting a refund through your original payment method by providing documentation to dispute the transaction through your credit card or bank. If you'd like the opportunity to join potential litigation against the company and its owners to pursue a refund that way, please email support@vampyrecosmetics.com
Order tracking is no longer available via our websites. Please email support@vampyrecosmetics.com to check on your pre-orders from Vampyre Cosmetics
If you need to update your shipping details, please email support@vampyrecosmetics.com
Self service returns are no longer available, please email support@vampyrecosmetics.com to process a return for an item already received. Sale items are non-returnable.
Vampyre Cosmetics LLC became insolvent in 2024 due to theft by a former owner and the malicious lawsuit filed against it by the same individual in retaliation for the remaining owners' attempts to hold them legally accountable. The loss of funds from the theft as well as the costs of the ongoing litigation caused delays in manufacturing that were outside of our control and has left us unable to fill the remaining pre-orders to customers or issue refunds.
The next hearing was scheduled for January 23rd, 2025 and has now been moved to March 3rd, 2025. We apologize sincerely for discrepancies in communication surrounding this and any refunds requested in 2024 for pre-orders. We were initially advised that the lawsuit and appraisal process would be completed by September or October at the latest. This is no longer the case and we are doing our best to update anyone who has requested a refund at this time. We were also advised to continue business as usual and we were told that we would be able to recoup our losses and that the costs would be significantly less than they were. This unfortunately put us in a position wherein we are now unable to fill pre-orders or issue refunds to customers and have been forced to fully cease operations. Phoenix Rising Cosmetics initially was founded after the lawsuit was filed, following the advice of our legal team in an attempt to separate the licenses, ownership, and ensure that the lawsuit would not prevent us from fulfilling customer pre-orders or giving refunds. This did not work and ultimately the court chose to treat the second company as though it is part of Vampyre Cosmetics LLC leaving us with no further recourse. This company has also since shut down.
Customers are welcome to seek other avenues for refunds, including disputes with their financial institutions. If you file a dispute with paypal, we are unable to respond but after the requisite amount of time you will be refunded. You can also do this by contacting Paypal support even if the time for a dispute has passed. If you reach out to support@vampyrecosmetics.com, we will assist you by providing any documentation needed to prove that your order has been canceled and that Vampyre Cosmetics is closed and unable to issue refunds. If you'd like the opportunity to join potential litigation against the company and its owners to pursue a refund that way, please email support@vampyrecosmetics.com
Rachel Clinesmith, as the former CEO & original founder of Vampyre Cosmetics LLC will continue to fight in court for as long as possible for the right to be able to refund customers and fulfill any outstanding pre-orders as soon as possible. If you want to learn how you can get involved or help us in this endeavor please email rachel@vampyrecosmetics.com or subscribe to email updates on our home page.
Rachel initially brought on additional partners in 2022 with plans to scale the business without having to fund new launches via pre-orders and then returned to a pre-order model to gauge interest and fund new launches in mid-2023. We successfully launched our first SILENT HILL makeup collection that we funded via pre-orders as well as our Oregon Trail, Space Invaders, Bill & Ted, Living Dead Doll, Winchester Mystery House, Amy Brown, Vincent Price & Emily The Strange Collections.
Before we were forced to shut down Vampyre Cosmetics and put everything else on Pause: We gained Significant Traction without traditional VP backing. We accomplished a lot with limited resources. We secured Licensing partnerships with major companies including Disney, Sony & Hasbro. We worked with Conde Nast to promote our Dungeons & Dragons collab on Teen Vogue's channels and were invited to present at Teen Vogue Summit (even though we couldn't afford to accept). We were Scouted by Shark Tank casting agents and invited to Walmart Open Call. We worked with an amazing team that handled our retail support and training with over 23 years of experience on both the buyer and brand side as well as a women owned and run 3plg (that only ships cosmetics) that handled all of our shipping until October 2024. We leveraged these partnerships to market affordably DTC through Paid Media with lean remote only operations and low CACs with high LTV. The only thing that stopped us from reaching our goals of changing the beauty brands landscape is this lawsuit and a bad partnership. This is something many businesses have been through and some have been able to bounce back from.
Rachel was invited to mentor under Sophia Amaruso & Daymond John. The former fell through when Sophia cancelled the 2nd cohort of her Fly Private Mastermind and the latter didn't come to fruition due to lack of funds following the lawsuit despite making it into the only 15 companies accepted for the 1st & 2nd CEO Day with Daymond John in Miami. We are confident that we can make it through this and determined to fix things for our customers as soon as possible. Rachel's first cosmetics company was Belladonna’s Cupboard or Belladonna’s Cosmetics and when it shut down due to manufacturing and other issues, she chose to personally continue offering refunds and replacing products that didn’t get shipped out until June 1st, 2023 over 4 years after closing down. "I couldn’t live with myself If I didn’t take it upon myself to make sure that all of our customers were taken care of, so I did that out of my own pocket even though it took me a little while and I wasn’t able to start sending out refunds and products until 2020 during the pandemic. I took the lessons I learned from that first handmade business and used them to build Vampyre Cosmetics into a better company. I believe that we can do the same thing again but it could take much longer this time and we will need more help."